Shipping & Returns

Order Processing

Every memorial bracelet is laser-engraved after your order is placed. We do not maintain a complete pre-made inventory, so please allow 5–10 business days for production before shipment.

During high-volume periods such as Memorial Day, Veterans Day, and the holiday season, production may take up to 14 business days. We will contact you if a known issue materially delays your order.

Material Delays

If we expect a material delay beyond the production window above, we will contact you at the email address used at checkout with a revised estimate and the reason, when known. You may accept the revised timing or ask us to cancel the delayed order for a prompt refund.

Reply to the delay notice or use Order Help to tell us which option you choose. We will hold the delayed order while we review your response rather than treating silence as acceptance of the new timing.

Shipping

We use USPS or another tracked carrier selected at fulfillment. Estimated delivery after shipment is usually 3–7 business days, but carrier delays can occur. When a tracking number is available, we will email it to the address used at checkout.

Checkout currently accepts United States addresses only. International shipping is not available at this time. If you are overseas military or have a special circumstance, please contact us before ordering.

Order Tracking

If you did not receive a tracking email after the production window, check your spam folder or contact us for order help with your order number. Do not send payment-card details by email.

Returns & Exchanges

Because each bracelet is custom-engraved for a specific hero, we do not accept returns or exchanges for a change of mind or for a hero or size selected incorrectly by the customer.

We stand behind our work. Contact us if your bracelet arrives:

• Damaged or defective
• With an engraving error caused by Steel Hearts Foundation
• Materially different from the item described at checkout

Please contact us within 30 days of delivery with a photo of the issue and your order number. After review, we will replace an eligible bracelet at no charge.

Changes, Cancellations & Refunds

Contact us as soon as possible if you need to change or cancel an order. Because production may begin shortly after payment, we cannot guarantee a change or cancellation after submission. We review duplicate charges, fulfillment errors, and other documented payment or order problems individually. A refund is not automatic merely because a custom bracelet is no longer wanted.

Lost or Missing Packages

If tracking shows delivered but you did not receive the package, check with household members and neighbors, contact the carrier, and then contact us. We will review the available tracking and help determine the next step.

Donated Bracelets

Steel Hearts Foundation donates memorial bracelets to surviving families and nonprofit organizations. Quantity, eligibility, timing, and destination are confirmed case by case. To request donated bracelets for an organization or event, use our memorial request or contact us.

Questions?

Email contact@steel-hearts.org or use our contact form. Our team will review your message and respond as soon as we can.